Garador garage doors are manufactured to the highest quality standards and leave our factory only after rigorous quality testing. However, if you should have grounds for complaint, this section tells you what our door warranty offers, and how to go about making your claim.
In the unlikely event of a warranty claim becoming necessary, please contact the dealer or distributor who originally supplied your garage door. Your dealer should then supply details of the claim, together with a copy of the warranty card provided with the door and proof of purchase to the Warranty Department at Garador Ltd.
To enable your claim under warranty to be processed as quickly as possible, you should provide the following details:
1 Your name, address and telephone number
2 Original invoice with date of purchase
3 Product description/door type and product number
4 Description of defect
An assessment of the claim will then be made. This may require Garador to inspect the product in-situ. If there is no legitimate warranty claim under the terms specified herein, you may be liable for the costs of the inspection visit. We strongly recommend that you take note of the care and usage instructions displayed on the stickers on the back of your garage door, and on the page opposite, and that you follow these instructions throughout.
Garador installers:
Garador Ltd. has a nationwide network of recommended installers who will be able to offer you a regular maintenance service on your garage door. Please call us on 0800 706670 or refer to the Garador website for further details of your nearest installer.
Garador Ltd. has a nationwide network of recommended installers who will be able to offer you a regular maintenance service on your garage door. Please call us on 0800 706670 or refer to the Garador website for further details of your nearest installer.
Garador Garage Door Warranty
Warranty Period The purchaser is granted a warranty covering the safe and reliable function of the Garador garage door for 10 years from the date of purchase.The warranty period for replacement parts is 6 months or to the end of the current warranty period, whichever is longer.
In the case of foil-coated timber-effect doors, a warranty of 5 years is granted, for timber and GRP doors a warranty of 2 years is granted on the door panels alone under the terms and conditions specified herein. The door mechanism and steel frame (if applicable) are covered by the 10 year warranty period.
Warranty Period The purchaser is granted a warranty covering the safe and reliable function of the Garador garage door for 10 years from the date of purchase.The warranty period for replacement parts is 6 months or to the end of the current warranty period, whichever is longer.
In the case of foil-coated timber-effect doors, a warranty of 5 years is granted, for timber and GRP doors a warranty of 2 years is granted on the door panels alone under the terms and conditions specified herein. The door mechanism and steel frame (if applicable) are covered by the 10 year warranty period.
Requirements:
Warranty claims are only applicable in the country where the garage door was purchased. The product must have been purchased through our authorized distribution channels. The warranty only covers damage to the contract object. The fully completed warranty card together with the receipt of purchase correspondingly dated substantiates your right to claim under warranty.
Warranty claims are only applicable in the country where the garage door was purchased. The product must have been purchased through our authorized distribution channels. The warranty only covers damage to the contract object. The fully completed warranty card together with the receipt of purchase correspondingly dated substantiates your right to claim under warranty.
Performance:
During the warranty period, we undertake to rectify any and all defects to the Garador product which can be proved to be attributed to a material or manufacturing fault. We pledge at our discretion either to exchange the defective merchandise for faultless merchandise, repair it or allow a reduction in price. We do not accept costs for dismantling and installation nor for carriage.
During the warranty period, we undertake to rectify any and all defects to the Garador product which can be proved to be attributed to a material or manufacturing fault. We pledge at our discretion either to exchange the defective merchandise for faultless merchandise, repair it or allow a reduction in price. We do not accept costs for dismantling and installation nor for carriage.
Replaced parts become our property.
The warranty does not cover damage caused by:
•normal wear and tear
• improper installation
• negligent care and maintenance
• improper initial and subsequent operation
• negligent or wanton destruction
• external influences such as fire, water, salts, alkaline solutions, acids, abnormal environmental influences
• mechanical damage through improper transport and fitting
• priming and other surface protection treatments
• incorrect or too late applied surface protection treatments
• repair by non-qualified persons
• using an-Garador parts without the approval of the manufacturer
• remove of the product number or making it unidentifiable
•normal wear and tear
• improper installation
• negligent care and maintenance
• improper initial and subsequent operation
• negligent or wanton destruction
• external influences such as fire, water, salts, alkaline solutions, acids, abnormal environmental influences
• mechanical damage through improper transport and fitting
• priming and other surface protection treatments
• incorrect or too late applied surface protection treatments
• repair by non-qualified persons
• using an-Garador parts without the approval of the manufacturer
• remove of the product number or making it unidentifiable
Electric Operator Warranty:
A separate 5-year warranty is granted on our electric operators. This includes operator mechanics, motor, and motor control systems. A 2-year warranty is given on radio equipment, accessories and system controls. There is no warranty on consumables (e. g. fuses, batteries, bulbs, etc.). For further details, please contact us on 0800 706670, or through our website on www.garador.co.uk
A separate 5-year warranty is granted on our electric operators. This includes operator mechanics, motor, and motor control systems. A 2-year warranty is given on radio equipment, accessories and system controls. There is no warranty on consumables (e. g. fuses, batteries, bulbs, etc.). For further details, please contact us on 0800 706670, or through our website on www.garador.co.uk
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